Privacy Policy

This website (swasthamheartcare.com) is owned and operated by Swastham Heart Care Private Limited, a company incorporated in India under the Companies Act, 2013, with its registered office at 201, Solaris Royce, Opp. Old RTO, Athwagate, Ring Road, Surat – 395 001, Gujarat, India.

Effective Date: 1st January 2025  |  Last Updated: April 2026

Swastham Heart Care Private Limited (“we”, “our”, or “us”) operates the website swasthamheartcare.com and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and your rights
as a visitor or patient. By using our website, you agree to the terms described here.

1. Who We Are

Swastham Heart Care is a specialised interventional cardiology clinic based in Surat, Gujarat, India,
providing evidence-based cardiac care including invasive and non-invasive diagnostic procedures,
pharmacy services, laboratory services, and outpatient consultations.

Clinic Locations:

• 201, Solaris Royce, Opp. Old RTO, Athwagate, Ring Road, Surat – 395 001
• 1st Floor, 1-B, Pulse Doctor House, Beside Venus Hospital, Lal Darwaja, Surat

2. Information We Collect

a) Information You Provide Directly

• Full name, phone number, and email address when you book an appointment or fill out a contact form
• Any health-related details you share voluntarily while enquiring about our services
• Messages or feedback submitted through our website

b) Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs

This information is collected by our website hosting infrastructure automatically as part of
standard server logs and is used solely to maintain website performance and security.

3. How We Use Your Information

• To respond to appointment requests and general enquiries
• To provide information about our cardiac care services, procedures, and facilities
• To improve the website experience and understand how visitors use our site
• To send appointment reminders or follow-up communications (only if you have opted in)
• To comply with applicable Indian laws and healthcare regulations

We do not sell, rent, or trade your personal information to any third party.

We do not use any third-party advertising or analytics tracking tools on this website.

4. Cookies

Our website may use basic cookies — small text files stored on your device — that are essential
for the website to function correctly, such as remembering your session or form inputs. We do
not use advertising cookies, marketing pixels, or behavioural tracking technologies.

You can control or disable cookies through your browser settings at any time. Disabling essential
cookies may affect how some parts of the website function.

5. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

• Website Hosting: Our website hosting provider may have access to server-level
  data (such as IP addresses and access logs) as part of their standard infrastructure services.
• Legal Requirements: When required by law, court order, or government authority
  under applicable Indian regulations.
• Medical Referrals: If you are referred to another healthcare provider, this
  is done with your explicit knowledge and consent at the clinic level.

We do not share your personal data with any advertising networks or data brokers.

6. Medical Information and Sensitive Data

Any health or medical information you voluntarily share with us (e.g., through a contact form or
enquiry) is treated with the highest level of confidentiality. We do not store detailed medical
records on this website. Actual patient records are maintained securely at our clinic as required
under Indian healthcare guidelines.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for communications at any time by contacting us

To exercise any of these rights, please contact us using the details below. We will respond
within a reasonable time frame.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information
from unauthorised access, loss, or misuse. Our website is served over HTTPS to ensure encrypted
communication. However, no method of data transmission over the internet is 100% secure. If
you have concerns about the security of data you have shared with us, please contact us immediately.

9. Third-Party Links

Our website may contain links to external platforms such as YouTube (for educational cardiac
health videos), Instagram, Facebook, and LinkedIn for our social media presence. We are not
responsible for the privacy practices of those external platforms and encourage you to review
their privacy policies independently.

10. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect
personal information from minors. If a parent or guardian believes that their child has
submitted information to us, please contact us so we can delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal
requirements. The updated policy will be posted on this page with a revised effective date.
We encourage you to review this page periodically.